Refund and Returns Policy

Effective Date: December 6, 2024

At VitoLubeCar, we want our customers to be fully satisfied with their purchases. If you are not completely happy with your order, we offer a straightforward refund and returns policy. Please review the details below:

1. General Return Policy

We accept returns within 30 days of the purchase date. If you are not completely satisfied with your purchase, you can return it for a refund or exchange, subject to the conditions outlined below.

Eligibility for Return:
To be eligible for a return, the item must meet the following conditions:

  • The product must be unused, in its original packaging, and in resalable condition.
  • You must provide proof of purchase (receipt or order confirmation).
  • Returns must be initiated within 30 days of receiving your order.

Non-Returnable Items:
Certain items are non-returnable, including:

  • Custom or personalized items
  • Gift cards
  • Digital products (e.g., downloadable software)

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@vitolubecar.net or call (870) 622-0972 with your order number and details about the product you wish to return.
  2. Return Authorization: We will issue a Return Authorization (RA) number, which must be included with your return shipment.
  3. Ship the Item Back: Return the item to the address provided along with the RA number. You are responsible for the cost of return shipping unless the item is defective or incorrect.
  4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the conditions for return. If it qualifies, we will issue a refund or exchange.

3. Refund Process

Once your return is processed and approved, we will issue a refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Note: Shipping fees are non-refundable unless the item is defective or there was an error in processing your order.

4. Exchanges

If you wish to exchange an item, please contact us as soon as possible after receiving your order. We will guide you through the process and help facilitate an exchange for a different size, color, or model, subject to availability.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will arrange for a return and either provide a refund or send you a replacement item at no additional cost.

To report a damaged or defective item:

Please provide clear photos of the damage or defect to expedite the process.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Contact Information:
Email: info@vitolubecar.net
Phone: (870) 622-0972
Street Address: 701 E Bard Ave, Osceola, Arkansas (AR), 72370